Billing and Credit Policy

EMT Canada and Kitchener First Aid and CPR, on occasion, will extend credit to corporate clients.  The extension of credit is SOLELY AT THE DISCRETION OF EMT Canada and/or Kitchener First Aid and CPR.

No client is entitled to credit.

Should EMT Canada/Kitchener First Aid and CPR extend credit, temporary certifications will be issued to reflect only the credit period provided.

It is the responsibility of the client to ensure payment compliance to avoid lapses in certification.  Once full payment is received, a final certification will be issued that reflects the full certification period commencing from the date of course completion.

EMT Canada/Kitchener First Aid and CPR’s standard terms of payment are due on receipt. It is solely at the discretion of EMT Canada/Kitchener First Aid and CPR to modify these terms for a client.

Any charges under $500 will not be extended credit and must be paid immediately via cheque, bank order, direct debit transaction, or any major credit card. Charges exceeding $500 may be eligible for credit.

For first-time clients, a 10% deposit will be required for credit purchases totalling $1500 or more.

Late payments will be charged interest at the rate of 12.99% monthly, calculated daily. The extension of credit is revokable upon any late payment or for any other reason at the sole discretion of EMT Canada or Kitchener First Aid and CPR.

Certification Policy

EMT Canada issues certifications upon the completion of courses and receipt of full payment. We make every effort to issue certificates within 72 hours of both conditions being fulfilled.

If credit is extended to a corporate client, certificates will be issued when full payment is received. If a student completes a course booked through a corporate client before EMT Canada receives payment, upon request from the client, a temporary certificate valid for the predetermined credit period, can be issued. The temporary certification will be issued within 72 hours of the request.

Every effort will be made to issue certificates within 72 hours. EMT Canada will not be held responsible for unforeseen circumstances delaying issuance including but not limited to, office closure, illness, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, or acts of God. In such an event EMT Canada will take all appropriate steps and make all reasonable efforts to resume certification issuance as soon as possible.

Booking and Cancellation Policy

Corporate/Group Clients

Corporate group clients must provide a participant count five (5) business days before the start of the scheduled course.  This is the client’s CONFIRMED attendance number.  EMT Canada / Kitchener First Aid and CPR will provide an invoice based on the provided participant count.  Should fewer than the number of previously-confirmed participants attend the course, the cost of the discrepancy is borne solely by the client or group—not by EMT Canada or Kitchener First Aid and CPR.  Neither EMT Canada, nor Kitchener First Aid and CPR will modify an invoice to reflect fewer participants in attendance at the course within 5 days of the commencement of a course.

Should more participants attend a course, EMT Canada or Kitchener First Aid will adjust the invoice accordingly to reflect the larger attendance number.

Public Courses


If you cancel more than 7 days in advance, we will issue you a full refund for a fully in-person course and a partial refund for a blended learning course.

We will not be able to issue a refund if you don’t attend your scheduled course, or request to cancel your booking within 7 days of the date of your scheduled course.

EMT Canada recognizes that your time is valuable, as such we do not cancel courses due to insufficient student registration. Even if you are the only student in a public course, the course will be run if you are booked for that date and time.

On occasion, EMT Canada may have to cancel a course due to circumstances beyond our control. These may include but are not limited to, plant disruption, illness, extreme weather, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, or acts of God. In such an event EMT Canada will take all appropriate steps and make all reasonable efforts to resume courses and reschedule those affected as soon as possible.


If you provide more than 7 days notice to move your course date from one available date, to a different one on our calendar, we will do our best to accommodate you. If we are unable to accommodate your request, we will issue a full refund for a fully in-person course, and a partial refund for a blended learning course.

If you provide less than 7 days notice to move your course date from one available date, to a different one on our calendar, we will do our best to accommodate you. You may incur a rebooking fee. If you choose to cancel your course, you will not be issued a refund.

Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual who is responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect and use Personal Information to provide you with the product you have requested. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information and is provided as part of the order process.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: jeff@emtcanada.ca

Additional Information


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Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

Other Websites

Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.